General Information
At VALKORIEN, customer satisfaction is our top priority. We strive to ensure that our products meet the highest standards of quality and reliability. However, should you feel the need to request a refund, please review the following guidelines.
Eligibility Criteria for Refunds
- Refund requests must be made within 30 days of purchase.
- Products must be returned in their original condition, without any signs of damage or tampering.
- Proof of purchase, such as a receipt or purchase confirmation, must be presented.
Non-Refundable Items
Certain items are ineligible for refunds, including:
- Personalized or custom-made products.
- Services that have already been performed.
- Products that have been used or altered post-purchase.
Refund Process
To initiate a refund, please contact our customer service team via email at [email protected] or by calling (555) 123-4567. Our representatives will provide further instructions to ensure a smooth and efficient refund process.
Processing Time
Refunds are typically processed within 10-15 business days from the date of approval. The refund amount will be credited back to the original payment method used at the time of purchase.
Contact Us
Should you have any questions regarding our refund policy, please do not hesitate to reach out to us. Our customer service team is available during business hours, Monday to Friday, 9:00 AM to 5:00 PM, to assist you with any concerns.